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To view our Practice leaflet please click here:  practice leaflet 2017 PDF.pdf


We take confidentiality very seriously. We will not tell anyone about anything you tell us, or even that you have been to the surgery, without your consent.

While we would urge young people to involve their parents, we will not breach the confidentiality of the young by telling parents ourselves.

Zero Tolerance Policy

Under no circumstances will the practice tolerate abusive or aggressive language or behaviour, and we will take any steps necessary to protect patients and staff. Our zero tolerance will mean that we may request police attendance and any offending patient being removed from our register. Please be aware that telephone calls to the practice maybe recorded for training and monitoring purposes.

Removal from the Practice List

Violent or abusive behaviour will result in removal from the practice list. Should there be a breakdown in the Doctor/Patient relationship you will be removed from the practice list. 

If you move out of our practice area you will be asked to register with another doctor. In each event you will be informed in writing of the reasons for the decision.

Compliments & Complaints

We aim to provide the best service possible, but there may be times when you feel that we have exceeded this or it has not happened; we welcome your feedback whether positive or negative and value your suggestions.

Please click on the link to: Send us your comments or suggestions

Please only use this form for comments about the practice and suggestions as to how we can improve our service to you. Medical matters and official complaints cannot be dealt with via this form. If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person.

If you do have a complaint, it should be made in writing and addressed for the attention of 'The Practice Manager'.

To Download our practice based complaints policy and procedure Click here

To Download our listening responding and improving leaflet Click here

To Download our complaint forms Click here


Local Clinical Commissioning Group

The Local Clinical Commissioning Group values your input and sees it as a chance to improve the local services.

For more information please visit:  

Bedfordshire Clinical Commissioning Group
Warren Court
SG17 5QB

Tel: 01234 897314

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