Appointments can be made by telephone or at the appointments desk.
You can call 01234 849090 and press option 1.
The best time to book routine, non-urgent appointments is after 10:30 when the phones are less busy.
Appointments are of 10 minutes duration and we advised patients if you have more than one problem to discuss that you request a double appointment allowing you a 20 minute duration with the Doctor this will avoid delays for other patients waiting to be seen after.
We do offer urgent appointments with a doctor or the Minor Illness Practioner in the week and they are released at 8:15am for the morning and 13:30pm for the afternoon, this will not be possible to be with the doctor of your choice, they are with who we have available on the day.
Patients who wish to see a specific doctor, perhaps at a specific time will have to wait longer.
The doctors will start their surgeries on time and will try to see you on time, but delays may arise due to emergencies. You will not be kept waiting for more than 30 minutes without an explanation from a member of staff.
If you are unable to keep your appointment, or no longer require it, please inform the surgery in good time so that it may be offered to another patient. You can cancel your appointment out of hours by telephoning the surgery and selecting option 2. Patients who do not attend booked appointments waste Doctors and Nurses time.
Quality and outcomes framework (QOF)
As part of our quality management we may need to contact patients to come in for reviews for certain medical conditions.
There are times when we are unable to offer you with a face to face appointment with a Doctor, however did you know that you can always have a telephone consultation with a Doctor. During this call the Doctor will decide if they feel that you need to be seen and will ask you to come to the surgery, you may be asked to sit and wait but you will be seen. Often the Doctor is able to help just by talking to you over the telephone.
Please phone the appointment line on 01234 849090 to cancel your appointment a minimum of 12 hours before is appreciated so we can offer the appointment to someone else.
Alternatively you can also cancel and re book your own appointments if you are signed up to use our Online Services.
If you have an urgent medical problem such as conditions that have suddenly arisen or worsened you will always be consulted on the same day, either by an appointment or a telephone consultation.
Right to Express a Preference of Who You See
Within the practice you may normally choose which doctor or nurse that you see, but regrettably this may not be possible during holiday times or in an emergency.
The surgery has access for disabled patients by providing a dedicated parking space in the car park, entrance for wheelchairs, doctors and nurses consulting rooms are on the ground floor. The patient’s toilet is also equipped for disabled patients. At present each consulting room is equipped with loop facilities for the deaf which can be activated on request.